Physical Product Orders Under $75
For orders under $75, you may return most new, unopened items within 30 days of delivery for a full refund if you’re not satisfied or as a result of our error (incorrect or defective item, etc.). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
PLEASE NOTE (Edit as of May 1, 2021): UNITED STATES POSTAL SERVICE HAS LOST OR DELAYED AN OVERWHELMING MAJORITY OF OUR OUTGOING SHIPMENTS. As a result, we have added an option to ship UPS. We HIGHLY RECOMMEND selecting UPS as a shipping option to ensure the safe delivery of your order. We do not guarantee that we will replace or refund orders delayed or not delivered by USPS, as they are responsible for the packages after they’re sent. Any order shipped UPS, we will refund or re-ship if not properly delivered. Errors due to mistaken customer input (incorrect shipping address, etc.) will not be refunded or re-shipped, but must be re-ordered by the customer.
Physical Product Orders Over $75
Because we significantly reduce retail pricing, unused items purchased as part of a bulk order ($75 or more) must be returned within 30 days and are subject to a restocking fee of 15% and the purchaser is responsible to pay all return shipping costs. If any returned items are damaged during shipment, a refund for those items will not be credited.
Additionally, many of our products are discounted deeply for bulk orders. Pricing is often “tiered” based on number of any given item ordered. In the case of returning bulk items, the discount received based on bulk order tiers will be taken into account when calculating a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to any valid address in the continental US and select international locations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Depending on the shipping provider you choose, shipping dates can often be located by visiting the shipper’s website and viewing typical transit times shipped from Nashville TN to your location. While shipping time is determined by the carrier, the time it takes us to fulfill an order may vary. We try to have all orders out within 1-2 business days from the initial order. However, exceptions may occur if Robert J. Morgan is unavailable to sign books or due to product availability.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Online Courses / Digital Content
- The purchase price of any digital / online video course authorizes its use for you personally or for a small group of up to 20 study participants.
- Your access to the content assumes you have a modern web-enabled device capable of interacting with content.
- If you have trouble accessing content, or are not satisfied, you may request a refund within the first 15 days from the date of purchase if you have not downloaded content for use offline. After this 15-day period, we cannot offer refunds.
- You may use worksheets and downloads to assist in teaching similar material to groups of up to 100 people in a live, in-person (not digital / video / online / streaming) setting. However, this material may not be posted online, shared digitally, reproduced, or used in any other setting without expressed, written consent of Robert J. Morgan.